Privacy Policy

Last updated: 3 November 2026

This policy explains what personal data we collect when you use this website or send us an inquiry, why we collect it, who we share it with, and the choices you have. We keep it short on purpose: we collect what we need to answer your request, and nothing else.

1. Who we are

Entrava designs and supplies smart locks and access-control hardware for residential, commercial, and outdoor doors. For the purposes of data protection law, we are the controller of the personal data described below.

You can reach us through the quote form on this website or by phone at +86 136 3296 2130.

2. What we collect

Information you give us. When you submit a quote request or contact form, we collect the fields shown on that form, which may include your name, company name, email address, phone or messaging number, country or region, product category of interest, estimated quantity, and the text of your requirement. We also record whether you ticked the consent box.

Information collected automatically. When a form is submitted, our server records technical data needed to operate the service and to keep it free of spam: your IP address, browser user-agent string, the page you submitted from, the source of the visit (for example a campaign parameter in the link), and how long the form took to complete. We do not use this data to build advertising profiles.

What we do not collect. This website does not run third-party advertising, analytics, or social-media tracking scripts. We do not ask for payment details through these forms, and we do not knowingly collect data from children.

3. Why we use it

• To answer your inquiry, prepare a quotation, and provide the product or technical information you asked for.
• To keep in contact about an order, sample, or project that follows from your inquiry.
• To protect the website from automated abuse, such as bulk form submissions, using rate limiting and spam checks.
• To meet legal, tax, and accounting obligations where they apply.

We do not sell your personal data, and we do not use your inquiry details to send unrelated marketing.

4. Our legal basis

Where data protection law requires a legal basis, we rely on:

• Your request or consent — to respond to an inquiry you send us and to process the personal data included in it.
• Our legitimate interests — to run and secure this website, prevent spam and abuse, and keep records of business communications. We keep this balancing test narrow and limited to what the purpose requires.
• Legal obligation — where we must retain records for tax, accounting, or other statutory reasons.

5. Who we share it with

We share inquiry data only with the service providers needed to run this website and respond to you:

• Our own web server and hosting environment, which stores the website, the inquiry records, and the configuration of the site.
• Our internal messaging platform (WeCom), which receives a notification containing the inquiry details so that our sales team can respond quickly. WeCom is operated by Tencent and its servers are located in mainland China.
• Professional advisers and authorities, only where we are legally required to disclose information or need advice on a specific matter.

We do not sell, rent, or trade personal data. We do not share inquiry details with advertising networks.

6. International transfers

Our website and inquiry records are hosted on servers we operate. Internal notifications are delivered through WeCom, whose infrastructure is located in mainland China. If you contact us from another region, your inquiry data may therefore be processed outside your country. We limit what is included in those notifications to the details needed to answer your request, and we apply the same access controls to them as to our own systems.

7. How long we keep it

We keep inquiry records for as long as needed to handle your request and any resulting business relationship, and we review them periodically. Rate-limiting counters and similar temporary technical records expire automatically within 24 hours. When data is no longer needed, we delete it or remove the details that identify you. You can ask us to delete your inquiry earlier — see section 10.

8. Cookies

This website uses only the cookies required for it to function:

• Login cookies — set only for staff who sign in to the administration area, to keep the session active.
• Preference cookies — set only if you choose to have the site remember form or comment details; these are optional and can be cleared in your browser.

The quote form itself does not rely on cookies. We do not set advertising or analytics cookies. You can block or delete cookies in your browser settings; blocking the ones above may affect login and saved preferences, but the public pages and the quote form will still work.

9. Security

Traffic to this website is encrypted with HTTPS. Inquiry records are stored in a database that is accessible only to authorised staff, and access to the administration area requires a login. We keep the number of people who can see inquiry data small, and we do not copy it into spreadsheets or personal devices for convenience.

No system is perfectly secure. If we become aware of a breach that affects your personal data, we will notify you and the relevant authority where the law requires it.

10. Your rights

Depending on where you live, you may have the right to:

• ask what personal data we hold about you and receive a copy;
• ask us to correct information that is inaccurate or incomplete;
• ask us to delete your data, where we do not need to keep it for a legal or contractual reason;
• ask us to restrict or stop certain processing, or object to it;
• receive your data in a portable format;
• withdraw consent at any time, without affecting processing carried out before you withdrew it;
• complain to your local data protection authority.

To exercise any of these rights, contact us through the quote form on this website or call +86 136 3296 2130. We will respond within the period required by applicable law. We will not treat you differently for exercising these rights.

11. Children

This website and our products are intended for business and adult use. We do not knowingly collect personal data from anyone under 16. If you believe a child has sent us personal data, contact us and we will delete it.

12. Changes to this policy

If we change how we handle personal data, we will update this page and the date at the top. Material changes that affect existing inquiries will be communicated through the contact details you gave us where it is reasonable to do so.

13. Contact

Questions about this policy, or about how your inquiry data is handled, can be sent through the quote form on this website or raised by phone at +86 136 3296 2130.